Bluebird Site Awful Support

[Liam]

Has anyone else come across problems communicating with Bluebird - I cancelled my account to stop rebilling at the end of the month - I still expected to use the site for the couple of weeks I had left but I now can't download anything - I contacted the site's customer service 3 times and still haven't received a response after over a week - any suggestions what to do?

[paul markham]

"Has anyone else come across problems communicating with Bluebird - I cancelled my account to stop rebilling at the end of the month - I still expected to use the site for the couple of weeks I had left but I now can't download anything - I contacted the site's customer service 3 times and still haven't received a response after over a week - any suggestions what to do?"

Tell them you will "Charge Back" the transaction and they will take notice.

[BobbyDuke]

I handle the tech support and I have not seen your request.

[Liam]

I've sent a form three times - twice over a week ago and then again a few days ago because I tried contacted CGBilling and they sent me a link to you again - I put all my details on the form apart from a membership ID which I was never sent - can you please reinstate me until the end of the billing month - I also think I should get a week for the week I have lost

[hiwatt]

This is very strange, because any such mails go to 3 separate Customer QC desks. And none of the type you describe have been received.

Please try pamela@bluebirdfilmsusa.com who is the customer service liaison manager.

By the way, if you unsubscribe, your membership terminates automatically: see Terms & Conditions. Since you don't want to be a Member anymore, can't see why you would want to stay for an extra week anyway.

Posting abusive public forum comments like this is not a good way to obtain relaxation of contractual terms.

[Simon]

"By the way, if you unsubscribe, your membership terminates automatically: see Terms & Conditions. Since you don't want to be a Member anymore, can't see why you would want to stay for an extra week anyway."

He's not asking for an "extra" week.
The guy has paid for a monthly pass and he's unsubscribed from being charged for more time after the month is up.
You've cut him off when he's unsubscribed so he's only had 2 weeks of the 4 he's paid for.

[alicia_fan_uk]

"Posting abusive public forum comments like this is not a good way to obtain relaxation of contractual terms."

Hardly abusive, IMHO. Liam appears to have been seeking help with a problem he has been unable to resolve through more direct/less public channels. Bluebird has previously corresponded via bgafd forums with a range of customers who have reported problems with the site, so he is hardly setting new precedent there.

On a separate note, whilst I am not inclined to subscribe to any adult site (Bluebird or otherwise), I did buy several Bluebird DVDs recently and early impressions are a thumbs up from me. For what it's worth.

alicia_fan_uk

[pj]

They had a subscription where you could buy an individual scene. i bought about 5 or six I think and next day I joined, it was 29.99 for a month and I didn't want to pay that. the pay per scene thing worked for me. i wish they would go back to that or still give the option.

Pj