Bluebird Films Website - Poor Performance!!

[Christian Storm]

Is anyone else having issues with this website or is it just me (I'm being told it's just me) ????

Basically, you buy a scene and it's either not the scene you wanted, or it doesn't appear for download at all.

It's not just one isolated incident, its happens every week.

Just me or is this happening to others

[Dace]

I have to admit I had problems with it but I must say the emails I had from the help team/support were prompt(ish) and proffessionel. I presume you have emailed support guys?

[Christian Storm]

Yes. To be fair the CS team has been really polite etc, but as yet, no real result.

Its been over two months since I first mentioned the first incident. Still waiting for that to be resolved.

I've lost count now, think its 6 or 7 MIA or different scenes.

Shame cos the content ie the UK stuff is great.....

[sdjwild]

Ive had major problems - i subscribed downloaded 6 scenes out of the 15, and now cant download any...ive emailed the site, but no reply over a week later!!!

[Christian Storm]

My issue is this.

The scenes I'm missing, they are on the site now. So why can't I get them?!?!

Its been 2 months!

They WMVs have gone, only Quicktime. I've asked why, been told it's down to Piracy!!!! - which makes zero sense, just download the QTs and convert em...


Also, I did have about 90 scenes in my library, the 'Mariah' sorted my missing scenes issue, by erasing over 60!!!

It's expense, but as I've said, great content, why can't they just sort it.

[hiwatt]

We have to acknowledge that the technology has not properly supported the content.

A complete new site is now in development with Gamelink, for launch in 1st Quarter 010.

One of the problems BB Web admin have has is with guys using different email addresses, so that resolution emails don't get dealt with.

In the meantime guys, keep plugging away with the Admin Team please !