Housewives live

[enjoy]

Hi
Recent experiences with above not so good.
Over a year ago, they made a mistake and sent one wrong vid (out of 5 ordered). The price of the one sent was ?5 less than the correct one.
It was not too bad, but I pointed it out and asked for a Credit.
They did not respond to my (snail) letter.
Recently, I decided to order three new vids from their "Newsflash" section. Th order was fairly fast in arriving - BUT: One was exactly correct. Of the two others one was not ordered and the one sent was not my style at all, and the third (I've Come to be Fucked #6) was just a re-hash of others in the series and contained no new girls at all.
They have not responded to my E-mail of complaint.
enjoy.

[Katy]

What a to do...
First off I do not have any record of receiving the snail mail letter. Second If a film is faulty in any way then it will be replaced without question. If a film does not arrive for whatever reason we will resend the tape. We do not argue about this although 9 times out of 10 it is not our fault. Third, if a film is not 'your style? then I am sorry but sometimes we all make a wrong choice, in, our purchases. Fourth it is made clear that in the ICTBF series we do feature several sequences by the same girls. We have found that a lot of our customers like to see the same girl in different situations.
If you would send me a full e-mail outlining the problems I will deal with it straight away, I pride myself on my customer service; in all our years in business I have not had more than three complaints which we have not been able to sort.
I would ask that when you have a problem you attempt to sort it out with the supplier in question before running to a public forum, remember, just because you sent an e-mail or letter it does not mean to say it has arrived. We value our customers as I am sure they value our service so give us a chance. Contact me direct at kaytease@mercuryin.es
Love Katy

[alec]

I can support the quality of service from my own experience. I can also recommend Dr Disgusting vol. 1. Must order vol. 2 soon.

[woodgnome]

i've made several purchases in the past from housewiveslive and never had a problem. i even spoke to katy a couple of times via the tel no in their catalogue and she was very charming on both occasions.

i just wish they'd get cracking on the teeny series they've been promising for what seems like forever!

any news katy?

if you could get andrea spinks (nadia in the televisionx series 'planet nadia') and/or rebekah jordan to star in it, you'd be up for a visit to her majesty's imho (for a title, not imprisonment, that is!).

[enjoy]

O.K, O.K., O.K........
My main point was that I did not order Dr Disgusting on this occasion - I already had No.2.
I will e-mail Katy direct, even though she seems to doubt that I already did so! This is for the record.

enjoy