Help with broadband issue
Posted: Fri May 18, 2007 4:59 pm
Hello peeps
I am wondering if there are any tech peeps on here that can help with a broadband issue that is crippling my business.
Until about 2 months ago I had BT Yahoo 2meg connection that I was very happy with. As they are very expensive we decided to swap providers to Virgin 8meg service. About 5-7 days before the line was swapped our download speeds really started slowing down, but we knew that we were upgrading so we didn't report it.
Since we have installed Virgin the internet has been somewhat unusable on some occasions. Firstly I had to spend an hour on the phone with the Router people and install the latest firmware. Then once connected it was slow as anything.
I had to wait 10 days before I could report a fault, once 10 days was up reported it straight away. They said there was not a fault and that my line can only handle a 2 meg connection.
I have done a BT search on my postcode and it shows I can get a 6.5 - 7meg connection. I have done every thing they have asked and spend hours on the phone to tech support costing me a fortune.
I have just done a speed test and the results are 72k/bits. This is at nearly 9pm at night on an 8meg line. It is so slow I can't watch videos on YouTube without having to load the page and pause the video for about 5 minutes.
As I run online businesses my poor broadband speeds are having a crippling effect. Virgin are no help at all and keep telling me to reset my router and come back in 14 days. I have disconnected all the wires and plugged in at the master socket so it creates a new profile, but as you may imagine I am getting a little frustrated and I don't have 14 days all the time to spare.
If anyone can help me out it would be much appreciated.
Please post on here or email me at info@mkprinting.co.uk
Thanks
Matt
I am wondering if there are any tech peeps on here that can help with a broadband issue that is crippling my business.
Until about 2 months ago I had BT Yahoo 2meg connection that I was very happy with. As they are very expensive we decided to swap providers to Virgin 8meg service. About 5-7 days before the line was swapped our download speeds really started slowing down, but we knew that we were upgrading so we didn't report it.
Since we have installed Virgin the internet has been somewhat unusable on some occasions. Firstly I had to spend an hour on the phone with the Router people and install the latest firmware. Then once connected it was slow as anything.
I had to wait 10 days before I could report a fault, once 10 days was up reported it straight away. They said there was not a fault and that my line can only handle a 2 meg connection.
I have done a BT search on my postcode and it shows I can get a 6.5 - 7meg connection. I have done every thing they have asked and spend hours on the phone to tech support costing me a fortune.
I have just done a speed test and the results are 72k/bits. This is at nearly 9pm at night on an 8meg line. It is so slow I can't watch videos on YouTube without having to load the page and pause the video for about 5 minutes.
As I run online businesses my poor broadband speeds are having a crippling effect. Virgin are no help at all and keep telling me to reset my router and come back in 14 days. I have disconnected all the wires and plugged in at the master socket so it creates a new profile, but as you may imagine I am getting a little frustrated and I don't have 14 days all the time to spare.
If anyone can help me out it would be much appreciated.
Please post on here or email me at info@mkprinting.co.uk
Thanks
Matt