Page 1 of 1

Betfair problem - any help very welcome

Posted: Sun Aug 20, 2006 10:54 pm
by whatever
I'm a member of Betfair.com but have not been able to log on at all this evening. I receive a message stating that they are experiencing technical difficulties, that an error has occurred on the server & suggesting that I may need to fefresh my browser. Norton anti-virus doesn't say there is any
problem on my PC.

I can access the betfair forum which doesn't mention this problem at all so I guess I am a bit screwed though I don't know how. I don't have much money there thankfully but would welcome any technical advice as to how I might approach this apparent problem.

Thanks very much in advance.

yours,
Whatever.

Re: Betfair problem - any help very welcome

Posted: Mon Aug 21, 2006 12:10 am
by crofty
tried www.betfair.com/index - got a basc page with same popup, but also link to help page-

http://help.betfair.com/index.en.html? - here are all the contacts, pasted from the page-

Please direct your e-mails to the relevant address:
For betting and account enquiries: info@betfair.com
For all marketing enquiries: marketing@betfair.com
For all employment enquiries: jobs@betfair.com
For all other business enquiries: corporate@betfair.com

Alternatively, please telephone / fax Betfair directly:
Telephone Fax
From UK 0870 0110 444 0870 0110 555
Ireland 1800 944 000
Asia +44 208 834 8065 +44 208 834 8056
Australia 1800 759 354
International +44 208 834 8060 +44 208 834 8056

Re: Betfair problem - any help very welcome

Posted: Mon Aug 21, 2006 12:17 am
by crofty
also tried emailing- auto reply goves this-

Thank you for your email to Betfair.
Your email is being redirected to the correct department and someone
will contact you shortly.

If your query is urgent and not of a marketing related nature, please
contact the Helpdesk on 0870 0110 444 or email info@betfair.com

Re: Betfair problem - any help very welcome

Posted: Mon Aug 21, 2006 3:02 am
by planeterotica
I have just logged on to Betfair and gone to my account and everything seems to be working ok now.



Re: Betfair problem - any help very welcome

Posted: Mon Aug 21, 2006 4:52 am
by Jacques
It you need to refresh your browser hold ctrl down and then click refresh this will reload from the website and not your cache.

Re: Betfair problem - any help very welcome

Posted: Mon Aug 21, 2006 2:55 pm
by The Cream Bun
There was a problem yesterday evening which started with poker tables and seemed to bring everything down in the end.

fixed in about an hour though - maybe you were just caught up in this? Are you OK now?


Re: Betfair problem - any help very welcome

Posted: Tue Aug 22, 2006 9:51 pm
by whatever
Thanks very much indeed for your and all the other replies. It is all fine now, though I haven't seen any recognition by Betfair that there were any issues that evening.

I was panicing a bit because the forums were being used by punters as normal at the same time as I couldn't even access the Betfair home page let alone log on.