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Hi

Please help, my neighbour has a trojan horse on her computer called

gcac.exe.

Her norton anti virus can't delete it and was wondering if any of the knowledgeable lot that peruse this site will know anything.

Any websites or other forums that are good at removing trojan horses?

Hope someone can help.



Happy New Year

Andy

Norton is a resource hog bag of crap.

Any way:

Run Microsoft AntiSpyware
Run Spybot Search and Destroy
Run AdAware

Update before you run them.

Got to and run the online scan.

Still having problems? Then go to and run the online scan.

Go to Miscellany section and Lizards Locker for some GREAT advice and links to free anti-virus downloads. Worked for me in the past.

gcac.exe looks more like adware or spyware ... run Adaware and Spybot.

Adaware
Spybot

If those fail try running Norton after booting up in Safe Mode.

AVG updated daily

Spybot S&D

CWShreadder

HiJackThis

HouseCall (second check)

Are all the tools a man needs

I assume its been quarantined by Norton which in effect means its been neutralised if the threat even existed in the first place.All anti-virus software is prone to detecting things that don't exist-false positives

For a step by step idea of what software to use to clean your computer try here


Once its back to normal you might want to read the step by step process of securing your computer here



cheers
B....OZ

Deuce

Excellent info, lots of good reading there.

I wonder if Microsoft will ever include a Virus protection with their op sys?. They have ventured into giving AntiSpyware, and if other people can do it for free there must be some responsability on MS. After all they get money in the first instance.

I use Windows XP sp2
With Free.-
Active Microsoft AntiSpyware
AVG Active virus protection
SpyBot Search and Destroy run manually daily
Ad-Aware SE search run daily

Paid for WINFIXER which runs checks on Disk and System, (not really sure if this is much use.....)

Happy New Year all

PC

Norton is a pain.. I got rid of it years ago when it stopped my pc from closing down..

To add to the list of AVG, Webroot Spysweeper and Adaware which I use.. I also have Zone Alarm. There is a free and paid version. The free one is enough: