egafd.com

Is anybody out there having problems with the above website - making purchases? 7 weeks ago at the beginning of Jan I ordered a video + 1 months access to members area. This was during the time they were changing their credit card payment system so I sent a cheque as directed, made out in the name of Teresa Scott, to the Nottingham address shown on the website. The cheque was cashed a week after I sent it but to date I have received nothing-no video or members access instructions. I have e-mailed and written but have not even received an acknowledgment. Nothing.
Now it may well be they never received my cheque. At least they could acknowledge the problem exists with a short e-mail. For such a good website I find it very surprising this total lack of communication.
Anyone else had a similar experience?

All I can say on this is that from experience Teresa almost always replies to her emails ... but it sometimes can take her several weeks to get round to it. I'd suggest you try emailing her again just in case she missed the original.

Additionally you can ask your bank to supply you with a copy of the paid cheque from which you can prove where it was cashed (lots of information will be on the back of the cheque). Some banks may charge you for this though.