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Oh no, Bluebird again.
Posted: Thu Dec 03, 2009 6:02 pm
by bongo_master
Okay, I've tried, I really have. I recently purchased five scenes from the Bluebird site, and only one works. The rest apparently cannot be downloaded, just streamed. Unfortunately, this doesn't work either.
Before anyone says anything, yes, I have tried to contact customer support (many times), but to no avail.
Has anyone any suggestions how to get this sorted? Thanks in advance.
Re: Oh no, Bluebird again.
Posted: Sat Dec 05, 2009 11:58 am
by TonyJames
Hi Bongo next time I shoot down there I will pick u up a free film is that ok?
Re: Oh no, Bluebird again.
Posted: Sat Dec 05, 2009 2:23 pm
by Dave Wells
Yes and pick all my ones what I shot please Tony m8 !!!
Re: Oh no, Bluebird again.
Posted: Sun Dec 06, 2009 1:21 pm
by hiwatt
I have contacted BB web admin and asked them to get directly in touch with you and send you directly the relevant scenes.
Apologies on their behalf.
Thanks
Re: Oh no, Bluebird again.
Posted: Tue Dec 08, 2009 9:50 pm
by bongo_master
Thank you, hiwatt. I look forward to hearing from them.
Re: Oh no, Bluebird again.
Posted: Wed Dec 09, 2009 3:40 am
by sdjwild
Im still waiting for an answer from them for my problem. I signed up for a month;promised 15 scenes. Only 6 scenes could be downloaded. Following 4 emails to support, I received an Email from Nick, but following 2 replys nothing has been done about it! Useless!
Re: Oh no, Bluebird again.
Posted: Mon Dec 14, 2009 11:09 am
by bongo_master
Okay, a quick update. Recieved a very polite email from Bluebird five days ago apologising and offering to send the scenes to me "immediately". As requested, I provided the name of the film and the scenes, but as yet have heard nothing more.
Hiwatt, are you out there? What's happening? I'm not here to bash your site, honest. I just want the stuff I paid for. Thanks.
Re: Oh no, Bluebird again.
Posted: Mon Dec 14, 2009 3:52 pm
by hiwatt
I am told they have it in hand.
Thanks for your patience and regrets on behalf of BB.
With the new site this will never happen again as it is being administered with full 24/7 support from people who actually know what they are doing !