Oh no, Bluebird again.

[bongo_master]

Okay, I've tried, I really have. I recently purchased five scenes from the Bluebird site, and only one works. The rest apparently cannot be downloaded, just streamed. Unfortunately, this doesn't work either.
Before anyone says anything, yes, I have tried to contact customer support (many times), but to no avail.
Has anyone any suggestions how to get this sorted? Thanks in advance.

[TonyJames]

Hi Bongo next time I shoot down there I will pick u up a free film is that ok?

[Dave Wells]

Yes and pick all my ones what I shot please Tony m8 !!!

[hiwatt]

I have contacted BB web admin and asked them to get directly in touch with you and send you directly the relevant scenes.
Apologies on their behalf.
Thanks

[bongo_master]

Thank you, hiwatt. I look forward to hearing from them.

[sdjwild]

Im still waiting for an answer from them for my problem. I signed up for a month;promised 15 scenes. Only 6 scenes could be downloaded. Following 4 emails to support, I received an Email from Nick, but following 2 replys nothing has been done about it! Useless!

[bongo_master]

Okay, a quick update. Recieved a very polite email from Bluebird five days ago apologising and offering to send the scenes to me "immediately". As requested, I provided the name of the film and the scenes, but as yet have heard nothing more.
Hiwatt, are you out there? What's happening? I'm not here to bash your site, honest. I just want the stuff I paid for. Thanks.

[hiwatt]

I am told they have it in hand.
Thanks for your patience and regrets on behalf of BB.
With the new site this will never happen again as it is being administered with full 24/7 support from people who actually know what they are doing !