Page 1 of 2
bluebird
Posted: Mon Sep 22, 2008 11:26 am
by ukpunk
just joined bluebirds site and paid for 2 scenes. but i can not acess them.
on site says they are stored in my personal library.
I can not work out how to get into it.
anyone had any simular problems?
Re: bluebird
Posted: Mon Sep 22, 2008 12:21 pm
by jinky1315
log in ..click my account...you should be able to download them from there..that's what i did ....but that was a while ago...hope this helps...
Re: bluebird
Posted: Mon Sep 22, 2008 3:13 pm
by ukpunk
when i log in just goes to the home page, no account option.
emailed info and support both emails got bumped back.
not sure if theres a fault at my end or they are taking the piss
Re: bluebird
Posted: Mon Sep 22, 2008 5:46 pm
by jinky1315
i just accessed my scenes in bluebird...i logged in ,clicked on my library and there they were..are you logging on correctly???.
Re: bluebird
Posted: Tue Sep 23, 2008 7:16 am
by ukpunk
cheers guys.
maybe me justbeing thick, but a real bugger to sort out.
Re: bluebird
Posted: Tue Sep 23, 2008 10:57 am
by hiwatt
We have just seen this thread.
Our US webteam will look into the matter immediately and mail you.
Apologies for any inconvenience.
Re: bluebird
Posted: Tue Sep 23, 2008 11:31 am
by beewilson
is the new site ready up?
Re: bluebird
Posted: Tue Sep 23, 2008 12:02 pm
by samdean
i get the same thing ukpunk, have had problems with some of bluebirds clips and get no response at all from their support lines and the billing company just says contact bluebird so it appears we're stuck in a loop!!
Hiwatt if you see this the errors i get (and i assume ukpunk gets) are along the below lines copied from the site, cheers
The requested URL /STUDIO/TOILET_TRASH/SCENES/TOILETTRASH_V1_2006_SC5_WM9_2Mbp.wmv was not found on this server.
Re: bluebird
Posted: Tue Sep 23, 2008 3:14 pm
by ukpunk
if you could it would be great, tried everything.
just everytime i login i just get returned to the home page.
even when i changed password and even re-joined through second mail address.