Your Choice - A Cautionary Tale

[John.h2]

Having ordered some DVD's they arrived with no problems - and in very good time.

I then noticed that my Credit Card had been debited twice for the items.
So I E-Mailed Your Choice on 17 March
They replied on 19 March
Regarding your question, we have a duplicated order on our files
which explains the credit card being debited twice. Our sincere
aplogies. Could you please return the two duplicated DVD's
under your customer No.205/059. We will refund you as soon as we
receive the items. Please advise us if this unsatisfactory.
I replied NO I have not received a duplicate order.
They replied on 22 March
There has been a mistake made on our records, and on your file we
had processed 4 DVD's. We do apologise. As you have only
received 2 items we have credited your file with GBP XX.00 to be deducted
from your next order. Please advise us if this is unsatisfactory.
To which I replied on 23 March that I required my Credit Card refunding.
I have not received any reply since then.

[John.h2]

Oh, and as at todays date my Credit Card has not been refunded.

[Jay@YourChoice.co.uk]

> We will refund you as soon as we
> receive the items. Please advise us if this unsatisfactory.

Hi,

I have looked at your order situation.

We trust that you will return the extra set of DVDs should you receive them.

We apologise for any misunderstanding. Your refund was made today.

We look forward to your next order.

Jay for "Your Choice"

Telephone: +31 20 620 4209
Mon - Fri / 8am - 4pm GMT

[John.h2]

Replied by personal E-Mail