Sky Plus Remote Problem

[jubilee]

Happy New Year All,

Can anyone help. About an hour ago I pressed paused on my Sky+ HD remote and the programme started to rewind at +2. I pressed Stop but nothing happened, I checked to see if the button was stuck, it wasn't. I put fresh batteries in handset still nothing The only way I could stop it was by turning it off at the wall. So now I can't watch Sky only Freesat as there seems to be no power going from the handset to the box. THe controller seems dead as there's no red light flashing when I press any of the buttons. Has anyone got any ideas or will I have to oder and new handset from Amazon? Does anyone know what the life span of a remote is as I've only had this one since July 2010. Many thanks in advance.

[Grendel1]

Presume you've tried resetting the Sky+ box.

Bad time of year, but best contact Sky.

Surely no need to purchase a new handset, it must be part of their guarantee

[mark bee]

Sky and a guarantee!! Your having a laugh.
Callout will be ?60 so cheaper to buy a new one. Cant you borrow another remote and see if that works?

[jimslip]

The Sky box has probably frozen, they do this all the time. Unplug the box from the mains and plug it in again after a minute and let it reset, it takes about 2 minutes, it might then work. Worth a try anyway.

[Grendel1]

Looks like I was misguided by stating the word "guarantee", my misses pays for the Sky, so have no experience with them, and she nearly pissed herself when I said that... oops!

Like myself and Jim said, a reset is the first and most likely answer.