Betfair problem - any help very welcome

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whatever
Posts: 21
Joined: Fri Jul 14, 2017 2:40 am

Betfair problem - any help very welcome

Post by whatever »

I'm a member of Betfair.com but have not been able to log on at all this evening. I receive a message stating that they are experiencing technical difficulties, that an error has occurred on the server & suggesting that I may need to fefresh my browser. Norton anti-virus doesn't say there is any
problem on my PC.

I can access the betfair forum which doesn't mention this problem at all so I guess I am a bit screwed though I don't know how. I don't have much money there thankfully but would welcome any technical advice as to how I might approach this apparent problem.

Thanks very much in advance.

yours,
Whatever.
crofty
Posts: 153
Joined: Fri Jul 14, 2017 2:40 am

Re: Betfair problem - any help very welcome

Post by crofty »

tried www.betfair.com/index - got a basc page with same popup, but also link to help page-

http://help.betfair.com/index.en.html? - here are all the contacts, pasted from the page-

Please direct your e-mails to the relevant address:
For betting and account enquiries: info@betfair.com
For all marketing enquiries: marketing@betfair.com
For all employment enquiries: jobs@betfair.com
For all other business enquiries: corporate@betfair.com

Alternatively, please telephone / fax Betfair directly:
Telephone Fax
From UK 0870 0110 444 0870 0110 555
Ireland 1800 944 000
Asia +44 208 834 8065 +44 208 834 8056
Australia 1800 759 354
International +44 208 834 8060 +44 208 834 8056
crofty
Posts: 153
Joined: Fri Jul 14, 2017 2:40 am

Re: Betfair problem - any help very welcome

Post by crofty »

also tried emailing- auto reply goves this-

Thank you for your email to Betfair.
Your email is being redirected to the correct department and someone
will contact you shortly.

If your query is urgent and not of a marketing related nature, please
contact the Helpdesk on 0870 0110 444 or email info@betfair.com
planeterotica
Posts: 7093
Joined: Fri Jul 14, 2017 2:40 am

Re: Betfair problem - any help very welcome

Post by planeterotica »

I have just logged on to Betfair and gone to my account and everything seems to be working ok now.


Jacques
Posts: 4169
Joined: Fri Jul 14, 2017 2:40 am

Re: Betfair problem - any help very welcome

Post by Jacques »

It you need to refresh your browser hold ctrl down and then click refresh this will reload from the website and not your cache.
quis custodiet ipsos custodes
The Cream Bun
Posts: 120
Joined: Fri Jul 14, 2017 2:40 am

Re: Betfair problem - any help very welcome

Post by The Cream Bun »

There was a problem yesterday evening which started with poker tables and seemed to bring everything down in the end.

fixed in about an hour though - maybe you were just caught up in this? Are you OK now?

Who am I? A paying customer, nothing more
whatever
Posts: 21
Joined: Fri Jul 14, 2017 2:40 am

Re: Betfair problem - any help very welcome

Post by whatever »

Thanks very much indeed for your and all the other replies. It is all fine now, though I haven't seen any recognition by Betfair that there were any issues that evening.

I was panicing a bit because the forums were being used by punters as normal at the same time as I couldn't even access the Betfair home page let alone log on.

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