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Okay, a quick update. Recieved a very polite email from Bluebird five days ago apologising and offering to send the scenes to me "immediately". As requested, I provided the name of the film and the scenes, but as yet have heard nothing more. Hiwatt, are you out there? What's happening? I'm not here ...

Thank you, hiwatt. I look forward to hearing from them.

Okay, I've tried, I really have. I recently purchased five scenes from the Bluebird site, and only one works. The rest apparently cannot be downloaded, just streamed. Unfortunately, this doesn't work either. Before anyone says anything, yes, I have tried to contact customer support (many times), but ...